What do I do if I experience technical problems designing my Warmmly, or if the site isn’t working for me?

If you are experiencing technical problems, there are a few simple steps you can take to get you back on your Warmmly design journey!

Try a different device. If you are using our mobile site, it might help to try our site on a desktop computer. Alternatively, if something isn't working on your desktop, try using the site through your smartphone or tablet. Our site is optimized for each device.

Try a different browser. A browser is the program you use to access web pages. Most people use either Chrome, Safari, Internet Explorer / Edge, Firefox. On smartphone or tablet, Chrome and Safari are the most popular.

Try clearing your cache. Websites will often place small pieces of code known as "cookies" on your computer. Cookies are supposed to speed things up, but might occasionally conflict with access to other websites. Clearing your cache removes all the cookies you have collected and can remove potential conflicts. This is a different process for every browser. You can find out how to clear your cache here.

If your problem has not been solved after trying these steps, please don’t hesitate to contact us via our request form. We would like to help you as quickly as possible, so it would be great if you could include the following details:

A clear explanation of the problem you've experienced

The type(s) of device you have tried (smartphone, tablet or PC)

The type(s) of browser you have tried (Firefox, Internet Explorer, Chrome, etc)

A screenshot of any error/warning messages you are receiving.

We’ll do our best to help!

What do I do if I experience technical problems designing my Warmmly, or if the site isn’t working for me?

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