Orders & Shipping
Everything about placing orders, tracking, and delivery
My tracking has not been updated for a week. Is there a problem?
Tracking updates can sometimes take 24-48 hours to appear in the system, especially during busy periods or when packages cross international borders. ...
Where will my order be shipped from?
Your order is printed and shipped from the facility nearest to you for faster delivery and reduced carbon emissions. Warmmly uses Prodigi's global pri...
Who will my order ship with?
Your order will be shipped with one of our trusted carrier partners. The specific carrier depends on your delivery location and the shipping option yo...
How many prints can I order at the same time?
All of our Warmmly Print's are printed to order and personalized by each of our customers through our website. We can offer specific discounts if you ...
My order is a gift - can you remove the invoice from the package?
No problem! Your Warmmly does not have a receipt inside the tube itself. We strive to be as environmentally friendly as possible which is why all info...
Can I add a gift note?
Unfortunately, it is not possible at the moment to add a gift note to your order. We are aware that some customers would love to add an extra layer of...
Help, my discount code doesn't work!
You can enter your discount code in the cart or at the checkout. Make sure that you have entered the voucher code with no extra spaces or punctuatio...
How will my package arrive? What kind of packaging do you use?
We take great care to ensure your print arrives in perfect condition. **Framed prints:** Shipped in rigid, corrugated cardboard boxes made from recyc...
Do you ship to APO or PO boxes?
Unfortunately, we cannot deliver to PO box addresses, or Military Bases....
Do you ship to my country?
Warmmly sends posters to more than 100 countries, spanning all continents! Delivery times might vary depending on the country, and you may be liable t...
Do I have to pay customs charges?
Warmmly offers free shipping worldwide on all orders! Please keep in mind that duties and taxes may apply if an order is shipped to a delivery addres...
Are your products eco-friendly?
Our paper and wood materials are predominantly produced by FSC certified suppliers, which guarantees that the materials meet the highest environmental...
Can you deliver my order to two separate addresses?
We always want to be as accommodating as possible for our lovely customers, but unfortunately it's not currently possible for us to send orders in sep...
My postal code returns an error message at checkout. What do I do?
We need a fully correct delivery address, including the postal code, in order to ensure timely delivery of your Warmmly! If you are unable to enter y...
When will my order arrive?
Delivery times depend on your location and chosen shipping method. We ship from local print facilities worldwide to ensure the fastest delivery. **Pr...
I need my order urgently!
We understand that life can get in the way sometimes and suddenly that birthday is approaching at the speed of light. Fear not, we've got you covered....
I never received my order. Is it lost?
We're sorry to hear your order hasn't arrived. Here's what to do: 1. **Check your tracking:** Use the tracking link in your shipping confirmation ema...
My order was returned to you before I could pick it up!
No worries! Please contact us via our request form with your order number and we will arrange for it to be shipped out again to get you your Warmmly a...