Problems & Returns
Help with order issues, returns, and refunds
How do I make a change to my order once it has been placed?
You can make any of the following changes to your order any time within 2 hours of placing it: Change or modify the text and style on your design C...
Can I cancel my order?
Yes! You can cancel your order any time within 2 hours of placing your order. You can either do this via the thank you page immediately after placing ...
Can I add another print to my order after making payment?
Unfortunately, once your order has been placed, we cannot add any more items to your order. However, since we do offer free shipping, feel free to pla...
I have received my Warmmly and there is a mistake in the design. Can I exchange it?
We understand that it is easy to make mistakes with an online editor, but unfortunately we are unable to make any changes once your order has been shi...
Can I return my print?
Unfortunately, due to the custom nature of our product, we are unable to accept returns or exchanges for your prints. If for any reason you aren't hap...
I’ve received a different product to the one I ordered. What do I do?
This doesn’t happen often, but if you happen to receive a different Warmmly or frame to the one you ordered, please contact us via our request form wi...
Can I change my chosen delivery address?
**Before your order ships:** Yes! Contact us at support@warmmly.com as soon as possible with: • Your order number • The new delivery address We'll up...
I made a mistake with the design of my order. Can I make a change to it after making payment?
Yes! You can make a change to the style of your poster and the text on your design at any time within 2 hours of placing your order. You can either do...
I haven’t received a reply from you!
We usually respond within 48 hours of receiving your request. If you have not received a response from us, please check your Spam folder. If you st...
My order arrived damaged. What happens now?
We're really sorry your order arrived damaged. We pack everything carefully, but occasionally things can go wrong in transit. **What to do:** 1. **T...
I didn’t receive an order confirmation. How do I know that my order went through?
This doesn’t happen often, but in some rare cases your order confirmation may not reach you. This could be due to a typo in the email address you prov...
I forgot to add the discount to my order. Can I still get the discount?
Fear not, mistakes happen sometimes! Please contact us via our request form, and we will do our best to help you....
I have entered the wrong contact information. Can I change it?
**Email or phone number:** Contact us at support@warmmly.com with your order number and the correct information. We can update this at any time. **De...